Wednesday, November 12, 2008

HIRE for ATTITUDE, TRAIN for SKILL

Two weeks ago I had the opportunity to be involved as trainers for two consecutive sessions of staff induction program involving roughly 100 new KPTM employees – both academic and non-academic. It was held at Legend Resort Cherating Pahang and Nur Lembah Pangsun Ulu Langat respectively.

Our team was given the task to handle the motivation modules and management games activities to instill spirit of teamwork, promoting feelings of belonging, positive work culture and loyalty to the organization.

Throughout the sessions with the participants, I realized how crucial it is for organizations to recruit people with the right personality and thus the right attitude towards work. Skills can be trained, but attitude is either you have it or you don’t. That's why most people say that SUCCESS = 90% ATTITUDE + 10% APTITUDE.

From own experience, it’s actually not impossible to find satisfaction in our daily work. The most satisfied people are those who understand their purpose in life, and have positive, open attitudes about whatever they set out to do.

Surveys by researchers found common traits among people who love their jobs. They all have the “right” work attitude that enhances their job enjoyment, and ultimately increase effectiveness and productivity. The following are recipe for cultivating JOYFUL JOBS :

BE ENTHUSIASTIC

You can know how enthusiastic you are about your work by looking at your use of the work hours, or by how often you’re absent or late. Many people dislike what they’re doing, so they make the hours go by with endless meetings, coffee breaks, lunches and daydreaming.

Our sense of personal worth is closely connected to a feeling that we are accomplishing something purposeful with our lives. See how we can best deliver on an assigned task, concentrating on the skills-development and how our existing abilities are being enhanced in the process.

By this, you are reinforcing your worth as a valuable employee. Since enthusiasm is contagious, it rubs off on your colleagues as well.

BE FOCUSED

Stay focused in every aspect of work, such as how we treat our customers, how we respond to the boss, how we relate with colleagues, how we handle company property, and especially how we deal with everyday “irritations”, and see these as opportunities to make a difference in our workplace.

Choose to be whatever we are now. If you’re an academician, really cherish your students. If you’re a manager, diligently manage your team. Work responsibly and be conscious of the task at hand. You’ll reap personal satisfaction, and not only be happier but get more done, too.

BE POSITIVE

Get rid of any mental block and give your job a chance. How many of us have unconsciously created negative attitudes about our work by verbally belittling or running-down our own tasks, bosses and colleagues ?

The trouble with this is that it can become a self-fulfilling prophecy. When we keep complaining about our jobs, for real or imagined reasons, we soon start to believe it. It would be much better if we speak positively about our personal enjoyment of our work. Stop badmouthing your own job !

BE PATIENT

Patience and hard work go hand in hand. Our natural instinct is always to run away from stressful situations, which makes us end up hating our jobs. Accepting job stress as part of working life is therefore the first step to overcoming it.

It helps to see problem situations as opportunities to get better at what we do. Our confidence grows when we are able to manage situations which initially seem uncontrollable.

Also, facing hardship, challenges and persevering through difficult times builds character. By developing patience, and looking for solutions rather than scapegoats or someone to blame, we become an asset to our organization.

BE CREATIVE

If you’re bogged down by mundane routines, and your scope of work is basically repetitious, then you have to set new limits – try looking at them from different perspectives. See each repeat or routine task as an opportunity to try something different and find better and more efficient ways of doing it.

For instance, if you’re a secretary, check if there’s a better way of organizing your filing system. If you’re in marketing, think out of the box and look for new ways and approach to position your product to new and existing customers. As you complete each task, you’ll boost your sense of accomplishment, and this will motivate you to do more and more.

BE BALANCED

More than half of our waking hours are spent working, but that doesn’t mean we should let it take over our lives. If our motivations are purely making more money, gaining more power, getting the praise of our boss, or outdoing our colleagues, then we’re a high risk for becoming a workaholic.

The fact is, people who assign top priority to their work will eventually lose out on the real meaning of life. We risk burn-out if we fail to see work as only one of the many important components of healthy living.

While work is necessary for survival, it should not either be overdone or ignored, but balanced with personal, family and community time. Set limits to avoid work-time eating into other areas or sapping your emotional energy.

Keep family appointments just as we would for clients. As we do this, our lives become more complete, more purposeful, more meaningful, and definitely more satisfying.

Having the right attitudes in mind can make our jobs more joyful. Being happy or fulfilled with our job is not up to our company or boss, but actually it’s our choice.

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